Privacy Policy

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Privacy Policy

Effective Date: February 2026

[Mosman Locksmiths] (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our locksmith and security services, including but not limited to:

  • Full name

  • Residential or business address

  • Phone number and email address

  • Identification details (such as driver’s licence details, where required for security verification)

  • Property access details (locks, keys, security systems, access times)

  • Payment and billing information

  • CCTV, alarm, or security system details (where applicable)

  • Any other information you voluntarily provide to us

We may collect this information when you:

  • Contact us by phone, email, website, or in person

  • Request a quote or book a service

  • Use our website or online forms

  • Engage us for emergency or scheduled locksmith or security services

2. How We Use Personal Information

We use personal information for purposes including:

  • Providing locksmith, security, and access control services

  • Verifying identity and authority to access a property

  • Communicating with you about services, bookings, or enquiries

  • Processing payments and issuing invoices

  • Improving our services and customer experience

  • Complying with legal and regulatory obligations

  • Protecting the safety and security of our customers, staff, and business

We will not use personal information for purposes unrelated to our services without your consent, unless required or permitted by law.

3. Disclosure of Personal Information

We may disclose personal information to:

  • Our employees, contractors, or technicians where necessary to deliver services

  • Trusted third-party service providers (such as payment processors, IT providers, or security system suppliers)

  • Legal, regulatory, or law enforcement authorities where required by law

  • Insurers or professional advisers where reasonably necessary

We do not sell, rent, or trade personal information to third parties.

4. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Secure storage of physical and electronic records

  • Restricted access to sensitive information

  • Use of secure systems and reputable service providers

Despite our best efforts, no data transmission or storage system can be guaranteed as completely secure.

5. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, incomplete, or misleading.
Requests can be made using the contact details below. We may require verification of identity before providing access.

6. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer required, it is securely destroyed or de-identified.

7. Cookies and Website Data

Our website may use cookies or similar technologies to improve functionality and user experience. These do not typically identify individuals but may collect anonymous usage data. You can disable cookies through your browser settings if you prefer.

8. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us using the details below. We will investigate the complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website.

10. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

[Passive Fire Resources Pty Ltd t/a Mosman Locksmiths]
Address: 23 Cross St, Brookvale NSW 2100
Phone: 02 9969 6333
Email: sales@mosmanlocksmiths.com.au

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